
Frequently Asked Questions
Everything you need to know about LuminAurora™ Northern Lights Cube
No, the LuminAurora™ does not contain a battery. It must remain plugged in via USB to a charger, power bank, computer, or any other device with a USB port, such as an Internet box or TV box.
For safe operation, we strongly recommend using a 5V USB charger that supplies at least 1A from a trusted brand like Anker, Belkin, or Amazon Basics.
Ensure the charger has a UK plug (Type G) and safety certifications such as UKCA or CE. Look for features like overcurrent and short circuit protection to minimise risks.
The LuminAurora™ is designed for 3W (5V, 1A), so using a charger that meets these specifications is crucial for safe and optimal performance.
Important Safety Warning: Using an unsuitable charger or a damaged cable can lead to serious hazards, including overheating, electrical shock, or fire. Always follow the charger manufacturer's instructions and inspect the attached cable regularly for signs of wear, such as fraying or exposed wires. If you notice any damage, stop using the LuminAurora™ immediately and contact our customer support for assistance.
Yes, avoid low-quality, unbranded, or uncertified chargers, as they may not meet safety standards and could pose serious risks, including fire or electrical hazards.
Only use chargers with proper UK plugs (Type G) and UKCA or CE certification. We are not responsible for any damage or injury caused by using unsuitable or defective third-party chargers.
Yes, but it depends on the port's power output. Most modern PCs have USB 2.0 ports (5V, 0.5A) or USB 3.0 ports (5V, up to 0.9A or more).
Since the LuminAurora™ requires 1A, a USB 3.0 port or a powered USB hub is recommended for full performance.
Using a port that supplies less than 1A may cause the LuminAurora™ to underperform (e.g., dimmer lights or flickering) and could strain the port. Always check your PC's manual to confirm the port's rating and ensure both the port and cable are undamaged.
Yes, but not all TV USB ports are suitable. Many UK smart TVs have USB ports supplying 5V and 0.5A to 1A.
The LuminAurora™ needs 1A, so check your TV's manual to ensure the port meets this requirement. If the port supplies only 0.5A, the LuminAurora™ may not function properly, leading to issues like flickering or reduced brightness.
Ensure the port and cable are in good condition before use.
The USB cable is permanently attached to the LuminAurora™ and is designed specifically for its power needs. To keep it safe and functioning properly:
- Inspect the cable regularly for any signs of damage, such as fraying, cuts, or exposed wires.
 - Avoid bending or twisting the cable excessively, especially near the connection point to the LuminAurora™.
 - If you notice any damage, stop using the LuminAurora™ immediately and contact our customer support for assistance. Do not attempt to repair or replace the cable yourself, as this could void the warranty and create safety hazards.
 
Yes! The LuminAurora™ offers 16 different colour modes to choose from, ranging from aurora borealis and underwater effects to a mesmerizing galaxy display. It allows you to set the perfect ambience for any mood or setting.
The LuminAurora™ is constructed from high-quality acrylic to ensure the best reflections of light. The base is made of solid wood for added elegance and durability.
The LuminAurora™ emits a very small operating noise, which is typically inaudible in normal conditions.
However, in exceptionally quiet environments, individuals with heightened sensitivity to sound may detect a faint noise. This is a normal aspect of the device's operation and is generally not disruptive.
Yes, each LuminAurora™ comes with an integrated LED bulb. The bulb is fully controllable via the included remote, allowing you to change colors and adjust the brightness.
No, the bulb cannot be replaced. However, each LuminAurora™ comes with an integrated LED bulb that typically lasts between 25,000 to 35,000 hours.
This means the bulb lasts approximately 20 to 30 years, depending on usage.
Absolutely! The LuminAurora™ features a remote that allows you to easily adjust its brightness across six different levels, ranging from very dim—perfect for bedroom ambiance—to bright enough to illuminate an entire living room.
This versatility ensures that you can tailor the lighting to perfectly match your preferences and the specific needs of any space, creating the ideal mood for every occasion.
Unlike most of the galaxy projectors in the market, the LuminAurora™ emits light in all directions covering both your walls and ceiling.
Just place it further from your walls to illuminate your entire room, transforming it into your personal relaxing oasis.
The LuminAurora™ has been designed and tested to meet rigorous safety standards when used as directed. However, we are not liable for any damage, injury, or loss caused by:
- Using third-party chargers that do not meet the recommended specifications.
 - Misuse, abuse, or failure to follow the instructions provided.
 - Damage to the attached cable or other components due to improper handling.
 
If you experience any issues or notice damage to the LuminAurora™ or its cable, discontinue use immediately and contact our customer support team for assistance.
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